CloudTalk connector

Use your CloudTalk data for reporting, automation and AI.

Data Panda brings your CloudTalk call logs, queue events, agent activity and recording metadata together with the data from the rest of your business. From one place, we turn it into dashboards, automations, AI workflows and custom apps your sales and support teams use every day.

About CloudTalk

The Slovak-rooted phone platform built for sales and support teams that work across borders.

CloudTalk was founded in 2018 in Slovakia by Martin Malych and Viktor Vanek and now reports more than 30,000 sales and support professionals as users. The product runs cloud calling, SMS and WhatsApp on local numbers in 160+ countries, with a power and parallel dialer for outbound, IVR and call-flow designer for inbound, recording with retention up to unlimited on the higher tiers, an AI conversation layer for transcript and scoring, and native CRM integrations with HubSpot, Salesforce, Pipedrive, Zendesk and Intercom.

The reason to pull CloudTalk into a warehouse is that the country-number coverage and the per-agent activity tell a story neither the CRM nor the carrier invoice gets right on its own. Calls, contacts, agents, groups, queues, IVR events, recordings, tags, campaigns and statistics all sit behind the public API. Put that next to opportunities in HubSpot, cases in Zendesk and the per-number cost on the CloudTalk bill, and you stop arguing about whether the team picks up fast enough. You start reviewing which Italian local number pays for itself, which IVR branch loses 40 percent of callers before an agent ever picks up, and which agent group carries the queue when the Slovak office closes.

What your CloudTalk data is for

What you get once CloudTalk is connected.

Call, queue and number reporting

Outbound minutes, queue health and per-country number usage on data that refreshes with the rest of the warehouse.

Outbound and inbound minutes per agent, group and country, week per week
Queue answer rate, abandon rate and wait time by hour and region
Per-country local-number traffic against the per-number line on the CloudTalk bill

Call-event and after-hours automation

Let a missed call from a known account, a queue spike or an IVR drop trigger the rest of the stack.

Missed inbound from a known HubSpot opportunity opens a follow-up task on the rep's queue
Abandon rate above threshold reroutes inbound to the next agent group with capacity
Country numbers with zero traffic in 90 days route to ops for release before the next renewal

AI workflows on calls and recordings

Put CloudTalk transcripts and call patterns behind AI that helps planners staff queues and managers coach agents.

Hour-by-hour staffing model per queue and country, fed by historical answer-rate curves
Topic and objection clustering on CloudTalk transcripts joined to deal or ticket outcome
Best-time-to-call model per persona and per region from connect-rate history

Custom apps on your phone data

Internal tools for sales leadership, support-ops and finance on top of CloudTalk metadata.

Live SDR floor view of dials, connects and meetings booked today, per group
Support-ops queue board with live wait time, abandon rate and after-hours reroute path
Finance view of country-number cost and agent-licence cost against active usage

Use cases

Use cases we deliver with CloudTalk data.

A list of concrete reports, automations and AI features we have built on CloudTalk data. Pick the one that matches your situation.

Country-number costPer-country local-number traffic against the per-number line on the bill.

Outbound minutes per agentTalk-time per agent and group, week per week, against booked meetings.

Queue answer and abandonPer-queue answer rate, abandon rate and wait time by hour.

IVR branch drop-offWhere inbound callers hang up in the call-flow tree, per country.

After-hours rerouteWhere calls land once the primary group closes for the day.

Agent load by groupCalls handled per agent and group, against the active roster.

Connect rate by countryOutbound connect rate per country and per hour of day.

Recording retentionRecording volume and storage age per group and per tier.

Tag mix per callDisposition tags on closed calls, against deal or ticket outcome.

Campaign yieldOutbound campaign dials, connects and bookings per list.

Repeat-caller shareShare of inbound calls from a number already in the log this month.

Cost per booked meetingCloudTalk and SDR cost divided by qualified meetings, per campaign.

Real business questions

Answers you will finally get.

Which of our local country numbers earn their monthly fee?

Per-country number inventory next to call logs and the CloudTalk bill, over a rolling ninety-day window. Numbers with zero or near-zero traffic show up as candidates to release, so the per-number line on the invoice stops carrying Italian, Portuguese or Mexican local numbers nobody dialed in or out on for a quarter.

Where in the IVR are inbound callers giving up?

IVR step events tagged with branch, country and time of day, joined to whether a human ever picked up. Support leadership sees the menu option that loses forty percent of callers before an agent answers, and the call-flow gets rebuilt against a number, not a hunch.

Who carries the queue when the Slovak office closes?

Queue and agent activity tagged with group and timezone, joined to the published roster. Support-ops sees that the night queue rests on two agents in Mexico and one in the UK, and decides whether to staff it differently or to publish an after-hours message instead of letting it ring.

Value for everyone in the organisation

Where each function gets value.

For finance leaders

Per-country number count, agent-licence count and minute usage next to the CloudTalk invoice. Finance sees which local numbers paid back their monthly fee in calls and which licences are assigned to agents who barely log in, instead of a flat per-seat figure at renewal.

For sales leaders

Outbound minutes, connect rate and disposition mix per agent and per country, against meetings booked and pipeline added. Sales leadership separates agents whose dial volume turns into pipeline from agents whose talk-time pads the report and shows up nowhere downstream.

For operations

Queue answer rate, IVR drop-off and after-hours reroute path in one view, joined to the agent roster across regions. Support-ops fixes a midday abandon spike or a night-queue gap with a roster change before it gets framed as a hiring problem.

Ideas

What you can automate with CloudTalk.

Pair with HubSpot

Surface CloudTalk calls and tags on HubSpot deals and contacts

CloudTalk inbound and outbound calls, disposition tags and recording links land on the HubSpot contact timeline and deal record through the certified native integration. HubSpot-native sales teams see the full call picture without agents logging the same touch in two places, and HubSpot workflows fire on CloudTalk events such as a missed call from a deal in the closing stage.

Pair with Salesforce

Match CloudTalk calls to Salesforce accounts and opportunities

CloudTalk calls match back to the Salesforce account and opportunity using caller number and agent extension, with click-to-call from the Salesforce record placing the outbound through CloudTalk. Activity reports show real talk-time per deal stage, missed calls from known opportunities open a follow-up task on the agent's queue, and the call lands as a logged activity with disposition and recording link.

Pair with Zendesk

Open Zendesk tickets from inbound CloudTalk calls

Inbound calls into the support queue open or update a Zendesk ticket with caller number, queue, agent and call log, and the agent's screen-pop carries the customer's open-ticket history. Support-ops measures first-call-resolution against ticket reopens, and the duty manager sees abandon rate next to ticket backlog instead of in two tools.

Pair with Pipedrive

Tie CloudTalk calls to Pipedrive deals and people

CloudTalk calls and SMS land on the matching Pipedrive person and deal, with click-to-call from the deal card placing the outbound through CloudTalk. Pipedrive-led sales teams in mid-market get the dial pattern, disposition and recording link inside the deal they're working, and the activity stream stops splitting between the dialer and the CRM.

Your existing tools

Your data lands in a warehouse. Your BI tools read from it.

You keep the reporting tool you already have. We connect it to the warehouse where your CloudTalk data lives.

Power BI Microsoft

Fabric Microsoft

Snowflake Data warehouse

BigQuery Google

Tableau Visualisation

Excel Sheets & pivots

Three steps

From CloudTalk to answers in three steps.

Connect securely

OAuth authentication. Read-only by default. We sign a DPA and your admin keeps the keys.

Land in your warehouse

Data flows into your warehouse on your schedule. Near real time or nightly, your call. You own the data.

Reporting, automation, AI

We build the first dashboard, workflow or AI feature with you, then hand over the keys. Or we stay on for ongoing delivery.

Two ways to work with us

Pick the track that fits how you work.

Track 01

Self-serve

We set up the foundation. Your team builds on top.

CloudTalk connector configured and running
Warehouse set up in your cloud account
Clean access for your Power BI, Fabric or Tableau team
Documentation on what's in the data model
Sync monitoring so you're warned before reports break

Best fit Teams that already have a BI analyst or data engineer and want to own the build.

Track 02

Done for you

We build the whole thing, end to end.

Everything in Self-serve
Dashboards built to the questions your team actually asks
Automations between your systems
AI workflows scoped to real tasks your team runs
Custom apps where a dashboard does not cut it
Ongoing delivery at a pace that fits your team

Best fit Teams without in-house BI or dev capacity. You tell us what you need and we deliver it.

Before you book

Frequently asked questions.

Who owns the data?

You do. It lands in your warehouse, on your cloud account. We don't resell or aggregate it. If you stop working with us, the warehouse stays yours and keeps running.

How fresh is the data?

Near real time for most operational systems. For heavier sources we schedule hourly or nightly. You pick based on what the reports need.

Do I need a warehouse already?

No. If you don't have one, we help you pick one and set it up as part of the first delivery. Common starting points are Snowflake, Microsoft Fabric, or a small Postgres start.

Do CloudTalk recordings and transcripts come into the warehouse?

Metadata always lands: call id, agent, group, queue, IVR step, disposition tag, campaign, recording reference. Audio files and transcript content land when coaching analysis or topic clustering needs them, with retention and consent rules agreed before content enters the warehouse, since CloudTalk recording retention runs from one month on the lower tiers to unlimited on Essential and Expert, and recording rules are regulated differently per EU country.

How does this differ from an Aircall or RingCentral connector?

All three sit on the cloud business phone seat for sales and support. The pull from CloudTalk is meaningful when the team relies on local numbers in 160+ countries and on the per-country traffic is what drives the carrier line on the invoice. CloudTalk's API exposes calls, contacts, agents, groups, queues, IVR, recordings, statistics, tags and campaigns, which is the set we model into the warehouse so country-number cost, IVR drop-off and agent load can be reviewed against CRM pipeline and helpdesk tickets.

GDPR-compliant

Data stays in the EU

You own the warehouse

A first deliverable live in four to six weeks.

We review your CloudTalk setup and the systems around it. Together we pick the first thing worth building.

Book a call See our other connectors