About Efficy
The European CRM that speaks French as well as it sells.
Efficy started in Brussels in 2005 and grew into the largest independent CRM group on the European mainland. The Apsis merger in 2021 added a Swedish email-marketing engine inside the same suite, and a string of tuck-ins (E-Deal and INES in France, PerfectView in the Netherlands, webCRM in Denmark, SumaCRM in Spain) brought local teams along with their books of business.
Today the group counts more than 9,000 customers and over 330,000 users across roughly fifteen European countries. The sweet spot is the BE, FR and Nordic mid-market that wants a CRM with a French-speaking partner network, GDPR-resident data and a marketing-automation module on the same login as sales and service. Banks, insurers and public-sector outfits show up often: Belfius, Forem, Pairi Daiza and Wilink are on the customer wall.
The data shape is what you'd expect from a configurable European CRM: accounts, contacts, opportunities, activities, tickets, projects and timesheets, plus the Apsis layer with audiences, campaigns, sends, opens and clicks. Add a heavy custom-object habit, because Efficy is built to be configured per sector. The point of pulling it into a warehouse is that the email-marketing signal, the sales pipeline and the project hours land in three different sub-systems even though they share a UI. Outside the tool, you can finally ask which Apsis audience produced an opportunity that invoiced.