About Fixform
The QR-code maintenance ticket with a real datamodel underneath.
Fixform is a Ghent-based facility-management platform, founded in 2020, that runs on roughly 150 customers across more than 50 countries. The product is built around one signature workflow: stick a QR sticker on a radiator, a meeting room or a fire extinguisher, anyone with a phone scans it and reports the issue, and the right operator picks it up with full asset and location context attached. Customers like Maria Middelares, Armonea, KV Mechelen, KAA Gent, Sheltr and Dijleland Care Homes show the spread, from hospital and care-home estates to football grounds, co-living blocks and social-housing portfolios.
Underneath the scanner-friendly UI sits a familiar facility-management object set: issues, tasks, assets, documents, locations, organisations and operators, plus preventive-maintenance schedules and an insights dashboard. The tool replaces the post-it on the door, the WhatsApp group with the technical team and the Excel sheet of asset numbers, and pulls all three into one record per asset. Each issue carries the asset, the location, the reporter, the operator, the status timeline and any attached document, which is exactly the shape a warehouse wants to ingest.
The reason to lift Fixform out of Fixform is that the maintenance dashboard answers maintenance questions and nothing else. Which buildings consume the most operator hours per occupied square metre, which supplier's installations keep generating tickets a year after the warranty closed, and which assets quietly sit on the books in finance long after the facility team retired them: those are real-estate, procurement and finance questions, and they live outside the maintenance app.