Guru connector

Use your Guru data for reporting, automation and AI.

Data Panda brings your Guru cards, collections and verification workflow together with the rest of your business systems. From one place, we turn your knowledge base into dashboards, automations, AI workflows and custom apps the people answering customers use.

Data Panda Reporting Automation AI Apps
Guru logo
About Guru

A knowledge base that tells you when it is wrong.

Guru was founded in 2013 in Philadelphia by Rick Nucci and Mitchell Stewart, both formerly at Boomi where Rick was a co-founder and CTO before the Dell acquisition in 2010. Headquarters remain at Independence Mall in central Philadelphia.

Where Notion and Confluence keep growing as long pages of mixed quality, Guru is shaped around a smaller atomic unit: the card. Every card has a designated verifier, a verification interval and a trust state. When the clock runs out, the card flags itself for review. On top of that base, Guru has shipped Knowledge Agents and an AI Search layer that answers employee and customer questions across Slack, Teams and the browser, with a citation back to the card and a permission check on the user. The bet is that an LLM is only as accurate as the knowledge it was given, and a verified card is the only knowledge worth quoting.

What your Guru data is for

What you get once Guru is connected.

Knowledge base reporting

Verified versus overdue cards, verifier load, search hits and misses across every collection.

  • Cards past their verification date, by collection and verifier
  • Search queries with no result or no click, by week and language
  • Card-author and verifier load, so review work doesn't pile up on three people

Knowledge automation

Let Guru events drive the rest of the stack instead of nudging colleagues over Slack to verify their cards.

  • Overdue verifications create the matching task in monday.com or Asana for the named verifier
  • New cards in a customer-facing collection post a heads-up to the support Slack channel
  • Cards published in Guru update the matching macro or article in Intercom or Zendesk

AI workflows

Ground your own AI in cards that have a verifier and a freshness date, not the whole intranet.

  • Internal answer bot scoped to verified cards only, with the source URL in every reply
  • Coverage scoring that flags repeat questions with no card behind them
  • Drift detection that compares Guru cards against the actual product release notes

Custom apps on your knowledge data

Small tools for verifiers, collection owners and the people running the knowledge program.

  • Verifier dashboard with overdue cards per person and the time since last review
  • Knowledge gap tracker that ranks unanswered search queries against ticket volume
  • Read-only knowledge portal for partners or customers backed by selected Guru collections
Use cases

Use cases we deliver with Guru data.

A list of concrete reports, automations and AI features we have built on Guru data. Pick the one that matches your situation.

Verification healthShare of cards verified, overdue and never verified, per collection.
Verifier workloadCards owned per verifier and time since their last verification pass.
Search miss trackingInternal queries with zero results or zero clicks, ranked by frequency.
Knowledge gap analysisRepeat questions in support tickets with no matching card in Guru.
AI answer coverageWhich cards your AI search quotes most, and how stale they really are.
Card freshness driftCards untouched for N months in collections that change weekly.
Author concentrationShare of active cards written by the top three authors per team.
Onboarding card useWhich cards new hires open in their first 30 days, against the official onboarding path.
Support deflectionTickets resolved with a Guru card linked, by topic and queue.
Cross-tool consistencyWhere the Guru card and the Intercom or Zendesk article have drifted apart.
Real business questions

Answers you will finally get.

How much of our knowledge base is trusted right now?

Cards split into verified, overdue, never-verified and trust-broken, per collection and verifier. Trended over time so you can see whether the verification discipline is improving or quietly slipping. That number, not the total card count, is what tells you whether AI Search is allowed to cite from a given collection.

Which questions does our team keep asking that no Guru card answers?

Internal search queries with no result or no click, joined to support ticket subjects and Slack help-channel threads. Ranked by frequency and by the cost of the people who keep typing them. That is the actual prompt list for the next round of card writing, not a guess in a planning meeting.

Are our AI answers grounded in cards we trust?

Each AI Search answer is matched to the cards it cited and the verification state of those cards at the time of the answer. Surfaces the share of answers grounded in overdue or unverified cards, per assistant and per question topic. The fix is rarely the LLM, it is the source it pulled from.

Value for everyone in the organisation

Where each function gets value.

For finance leaders

When Guru carries policy cards, expense rules and vendor procedures, finance gets a read on which policies are verified, which are overdue, and how often staff search for one and click away. Audit prep stops being a scramble for proof that the policy was current on the day someone followed it.

For sales leaders

Sales enablement gets a real read on which Guru cards reps open during a deal, which they ignore, and which questions from prospects come back to the same gap. Battlecards stop being a vanity asset and become a measurable one.

For operations

A live picture of the knowledge base instead of a quarterly clean-up panic. Operations sees overdue verifications, verifier load and which collections are growing without owners, and can rebalance the program before it tips over.

Ideas

What you can automate with Guru.

Pair with Slack

Push verification reminders into the right Slack channel

Overdue Guru cards trigger a compact reminder to the verifier in Slack, posted to a channel the team reads, with a one-click link to verify or update the card. Verification stops being an email someone ignores and becomes a visible team metric. A weekly digest in the same channel shows the verifier league table and the cards still red.

Pair with Intercom

Keep Intercom macros in sync with the underlying Guru cards

When a Guru card behind a customer-facing macro or article is updated and re-verified, the matching Intercom content updates with the same wording. Support stops reading from a stale macro while the internal card already moved on, and the help center, the saved replies and the source card converge on a single published version.

Pair with Salesforce

Surface Guru battlecards inside Salesforce opportunities

When a Salesforce opportunity is at a competitive or pricing stage, the matching Guru battlecards and verified pricing cards are linked on the record, scoped to the rep's permissions. Reps stop searching two tools and the enablement team gets back which cards were opened on which deals, by stage, against win rate.

Pair with HubSpot

Trigger HubSpot tasks from Guru knowledge gaps

Recurring questions from prospects, captured in HubSpot conversations or contact properties, are matched to internal Guru search misses. When the same question hits a fixed threshold, a task lands on the marketing or product-marketing queue in HubSpot to write or update the card. The knowledge gap stops being anecdotal.

Pair with monday.com

Send overdue Guru verifications to a monday.com board

Cards past their verification date land as items on a monday.com board, grouped by collection and verifier, with the original Guru link and the days overdue. Heads of department can run knowledge maintenance like any other backlog instead of nagging individuals one by one in chat.

Pair with Notion

Promote stable Notion drafts into verified Guru cards

When a long-form Notion page reaches a defined status (Published or Final), the canonical short version is created or updated as a Guru card with the verifier and collection set on the Notion side. Notion stays the drafting and discussion space, Guru stays the place support and sales quote from, and the two stop drifting.

Your existing tools

Your data lands in a warehouse. Your BI tools read from it.

You keep the reporting tool you already have. We connect it to the warehouse where your Guru data lives.

Power BI logo
Power BI Microsoft
Microsoft Fabric logo
Fabric Microsoft
Snowflake logo
Snowflake Data warehouse
Google BigQuery logo
BigQuery Google
Tableau logo
Tableau Visualisation
Microsoft Excel logo
Excel Sheets & pivots
Three steps

From Guru to answers in three steps.

01

Connect securely

OAuth authentication. Read-only by default. We sign a DPA and your admin keeps the keys.

02

Land in your warehouse

Data flows into your warehouse on your schedule. Near real time or nightly, your call. You own the data.

03

Reporting, automation, AI

We build the first dashboard, workflow or AI feature with you, then hand over the keys. Or we stay on for ongoing delivery.

Two ways to work with us

Pick the track that fits how you work.

Track 01

Self-serve

We set up the foundation. Your team builds on top.

  • Guru connector configured and running
  • Warehouse set up in your cloud account
  • Clean access for your Power BI, Fabric or Tableau team
  • Documentation on what's in the data model
  • Sync monitoring so you're warned before reports break

Best fit Teams that already have a BI analyst or data engineer and want to own the build.

Track 02

Done for you

We build the whole thing, end to end.

  • Everything in Self-serve
  • Dashboards built to the questions your team actually asks
  • Automations between your systems
  • AI workflows scoped to real tasks your team runs
  • Custom apps where a dashboard does not cut it
  • Ongoing delivery at a pace that fits your team

Best fit Teams without in-house BI or dev capacity. You tell us what you need and we deliver it.

Before you book

Frequently asked questions.

Who owns the data?

You do. It lands in your warehouse, on your cloud account. We don't resell or aggregate it. If you stop working with us, the warehouse stays yours and keeps running.

How fresh is the data?

Near real time for most operational systems. For heavier sources we schedule hourly or nightly. You pick based on what the reports need.

Do I need a warehouse already?

No. If you don't have one, we help you pick one and set it up as part of the first delivery. Common starting points are Snowflake, Microsoft Fabric, or a small Postgres start.

How does the verification state come across to the warehouse?

Each card carries its verification state, the named verifier, the verification interval and the last-verified timestamp. We land those as columns alongside the card itself, so you can compute overdue, time-since-last-review and verifier load directly in SQL. The verification state at the time of an event (an AI answer, a search hit) is what we keep, so you can audit retrospectively which cards were trusted on the day they were quoted.

What's the difference between cards, collections, folders and boards in the warehouse model?

Cards are the atomic content unit, each with a verifier and a trust state. Collections are the top-level container, usually owned by a team. Folders sit inside collections and group related cards for navigation. Older boards still exist on some accounts. We model cards as the fact and collections, folders and boards as dimensions, so you can pivot the same card view by team, by topic and by ownership without rebuilding the tables.

Can you report on AI Search answers and Knowledge Agents, not just cards?

Where Guru exposes the data, yes. AI answers, the cards they cited and the user query come across, which is what makes coverage and grounding analysis possible at all. Some Knowledge Agent telemetry is only surfaced in the Guru admin UI; we mirror what the API returns and call out the gaps explicitly rather than inventing numbers.

GDPR-compliant
Data stays in the EU
You own the warehouse

A first deliverable live in four to six weeks.

We review your Guru setup and the systems around it. Together we pick the first thing worth building.