About Insightly
The CRM where the closed-won deal becomes the project.
Insightly was built in Perth in 2009 by Anthony Smith and moved its headquarters to San Francisco in 2012. The product targets small and mid-market teams that need a CRM and a way to deliver what they sold without buying a second tool. In July 2024 the company was acquired by CrestRock Capital and merged with landing-page platform Unbounce, putting CRM, marketing, service and acquisition under one roof.
The distinctive move is the opportunity-to-project handoff. When a deal closes-won, the opportunity converts into a project that carries the contacts, organisation, notes, tasks and custom fields with it. Project pipelines and milestones run on the same engine as the sales pipeline, so the team that sold the work and the team that ships it work in the same record instead of an email thread. AppConnect handles the workflow automation layer and Copilot, launched in December 2025, sits on top as a generative-AI assistant for in-app summaries and replies.
The reason to pull Insightly into a warehouse is that the in-app reports stop short at the boundary between sales and delivery. Pipeline reports show closed-won revenue but not whether the project shipped on time. Project reports show milestone completion but not the renewal that hangs on it. In a warehouse, opportunities, projects, milestones and tasks sit next to the Exact Online invoice, the Stripe subscription and the Intercom ticket trail, and the weekly review reads from the joined picture instead of two screens that almost match.