About Klaviyo
Where your repeat customer gets convinced.
Klaviyo was founded in Boston in 2012 around the idea that consumer brands had far more customer data than they were using. It has grown into a marketing platform covering email, SMS, reviews, segmentation and a customer data layer, with tight Shopify, Magento and BigCommerce integrations. It reports more than 193,000 paying customers, mostly DTC and mid-market e-commerce brands who measure themselves on repeat purchase rate.
The point of pulling Klaviyo into a warehouse is that Klaviyo reports the first order well, and the fifth order badly. Repeat purchase rate, cohort LTV, flow attribution that survives twelve months and profitability after returns all sit outside Klaviyo by design. Next to Shopify, Stripe and support data, the same Klaviyo flow gets a number that reflects whether its customers came back.