Receptiviti runs text through LIWC and a stack of related frameworks and returns a profile of psychological dimensions per submission. We land the inputs, the per-framework scores and the run metadata in your warehouse, joinable to the customer ticket, the survey response or the candidate transcript that produced them.
Receptiviti is a language analytics API that scores text on more than 200 psychological measures across about a dozen frameworks. The science core is LIWC (Linguistic Inquiry and Word Count), the dictionary-based method first developed by Dr. James Pennebaker at the University of Texas in the 1990s. Receptiviti was co-founded by Pennebaker and Jonathan Kreindler to take that science out of the lab and behind a commercial API.
A request submits one or more text snippets and gets back per-framework scores: Big Five personality with 30 facets, DISC, leadership style (agentic and communal), needs and values, drives and motivations, 14 discrete emotions, social dynamics like authenticity and confidence, cognition signals such as analytical thinking and cognitive load, indicators tied to stress, anxiety and burnout, plus toxicity and hate-speech detection. The API exposes single and bulk variants for both raw frameworks and combined scores, with example clients in Python, R and cURL.
Teams plug Receptiviti into customer-feedback corpora, employee survey free-text, candidate writing samples, support transcripts and risk-monitoring streams. Customers shown on the Receptiviti site include NASA, The New York Times, Sun Life, RTX and the Federal Reserve Bank of New York. Note that LIWC is a dictionary, not a verdict: the data the API produces is a profile, useful for spotting patterns at scale, not a clinical assessment per person.
Push case descriptions, call notes and customer-reply text from Salesforce through the Receptiviti bulk endpoint and write the per-framework scores back onto the Case and Opportunity. Sales and service can then segment by emotional tone, authenticity and analytical thinking on the same records they already report on.
Run free-text fields from HubSpot tickets, contact properties and form submissions through Receptiviti and store the resulting drives, emotions and social-dynamics scores as custom properties. Service workflows can route on confidence or anxiety patterns; marketing can compare cadence variants on the actual tone of the replies they trigger.
Stream Intercom conversations through Receptiviti's bulk endpoint and store the per-message scores in the warehouse. The team can rank threads on stress and anger signals for triage, surface authenticity drift over the lifetime of an account, and check whether tone patterns line up with churn six months later instead of relying on agent-tagged sentiment alone.
When a Receptiviti score on a customer thread or survey response crosses an agreed threshold (high anger, low authenticity, sharp drop in confidence), post a one-line summary plus a link in a triage Slack channel. Keeps the highest-tone signals visible without burying the team in every score the API returns.
Keep a board of corpora and runs where each row shows the source (survey, ticket batch, candidate set), volume of texts scored, frameworks requested, error rate and last refresh. Useful for analytics and ops to spot when a scheduled run failed or when a corpus is overdue for re-scoring after a product change.
Run open-text answers from HiBob engagement and pulse surveys through Receptiviti and join the per-team aggregates of drives, emotions and burnout indicators with headcount and tenure data already in HiBob. HR sees tone patterns at team level alongside the people facts, kept aggregated so individual answers stay anonymous.
You keep the reporting tool you already have. We connect it to the warehouse where your Receptiviti data lives.
OAuth authentication. Read-only by default. We sign a DPA and your admin keeps the keys.
Data flows into your warehouse on your schedule. Near real time or nightly, your call. You own the data.
We build the first dashboard, workflow or AI feature with you, then hand over the keys. Or we stay on for ongoing delivery.
We set up the foundation. Your team builds on top.
Best fit Teams that already have a BI analyst or data engineer and want to own the build.
We build the whole thing, end to end.
Best fit Teams without in-house BI or dev capacity. You tell us what you need and we deliver it.
You do. It lands in your warehouse, on your cloud account. We don't resell or aggregate it. If you stop working with us, the warehouse stays yours and keeps running.
Near real time for most operational systems. For heavier sources we schedule hourly or nightly. You pick based on what the reports need.
No. If you don't have one, we help you pick one and set it up as part of the first delivery. Common starting points are Snowflake, Microsoft Fabric, or a small Postgres start.
We review your Receptiviti setup and the systems around it. Together we pick the first thing worth building.