One platform for publishing, inbox and reporting on your social channels.
Sprout Social is a social media management platform. Teams plan and schedule posts for Facebook, Instagram, LinkedIn, X and TikTok from a shared calendar, with Threads, Pinterest and YouTube also supported. Comments, mentions and direct messages from those networks arrive in one Smart Inbox, where they get tagged, assigned as cases and answered. Reviews from Google, Facebook, Yelp, Tripadvisor and the app stores land in the same inbox. Reporting covers profile performance, post performance, tagged messages, competitor benchmarks and team response times. Social listening is a separate add-on.
Sprout Social has an API that makes this data reachable outside the platform, with OAuth 2.0 or API tokens. It returns the connected profiles, daily profile metrics, sent posts with their lifetime metrics, inbox messages with their tags and the team member who replied, cases, and the listening topics if you use that add-on. That is what makes post performance, inbox volume and response times usable in a warehouse, for example next to ad spend, CRM deals and support tickets.