Data Panda brings your TOPdesk data together with the data from the rest of your business. From one place, we turn it into dashboards, automations, AI workflows and custom apps your team uses every day.
TOPdesk started in 1993 in an attic in Delft, founded by Frank Droogsma and Wolter Smit, and incorporated as a company in 1997. It grew into the service-management platform that a large share of Dutch and Belgian mid-market organisations, municipalities, universities, hospitals and housing corporations use for their IT, facility and HR service desks. The company now sits on around nine hundred employees across ten-plus countries, with offices in Germany, Belgium, the UK, Hungary, Brazil, the US, Canada and the Nordics, but the centre of gravity is still Delft and the customer base leans heavily toward BeNeLux and DACH public-sector and mid-market buyers.
TOPdesk covers three service domains on one data model: IT service management (incidents, problems, changes, requests, assets), facility management (reservations, work orders, building assets) and HR service delivery. The object model is the familiar ITSM set, plus operators, persons, suppliers, branches, locations and a CMDB. Buyers typically pick TOPdesk where ServiceNow is overkill and a SaaS helpdesk like Freshdesk is too light: a regional enterprise or a public body that needs change management, a real CMDB and SLA reporting, without a small army of ServiceNow developers to keep it alive.
The point of pulling TOPdesk into a warehouse is that the service-desk dashboard answers service-desk questions and nothing else. Which supplier keeps generating asset incidents, which building's facility reservations bleed IT tickets the week after, and which department's ticket load is outgrowing its contracted hours: those are procurement, facility and finance questions, and they live outside TOPdesk. In a warehouse, incidents join the asset ledger, reservations join the operator calendar and the asset register joins Business Central or Exact.
Incidents, changes and reservations joined to the asset register and the ledger.
Let a TOPdesk state change drive the right action outside the service desk.
Score, classify and forecast on the incident, change and reservation stream.
Internal tools on TOPdesk data that finance, facility and IT leadership keep asking for.
A list of concrete reports, automations and AI features we have built on TOPdesk data. Pick the one that matches your situation.
Which department's ticket load is outgrowing its contract?
Incident and request hours per internal department against the service hours their SLA or internal contract reserved. Finance and the service owner see which departments are being subsidised by the IT desk a full quarter before the budget review, not at year-end.
Which supplier keeps generating asset incidents?
Incidents and changes per asset, grouped by the supplier on the purchase order and the contract in finance. Procurement walks into the renewal with a ranked list of which vendors' kit costs the service desk real hours, instead of a price-only comparison.
Do facility reservations predict IT incidents the next day?
Facility reservations joined to the incidents opened in the twenty-four hours after, in the same building. Meeting rooms, AV setups and visitor flows that consistently cost the IT desk tickets show up as a pattern, not as a hunch from the operator on morning shift.
TOPdesk asset records joined to the finance ledger and supplier contracts. The gap between what the CMDB says you own, what finance is depreciating and which supplier the incidents keep falling on stops being three separate conversations.
For organisations that bill their service desk internally or to external clients, ticket load and SLA position on every account. Budget reviews and internal chargebacks are held against an operational record nobody can dispute.
Incident, change, reservation and asset data in one warehouse, joined across branches and locations. Service-owner reporting stops depending on report developers inside TOPdesk and moves to the same BI tools the rest of the business already uses.
Open incidents and SLA position from TOPdesk land on the matched Salesforce account as custom fields and timeline activity. For managed-service providers and any TOPdesk tenant that bills the service desk externally, account executives see the operational picture on the customer record before a renewal call.
TOPdesk incident, request and asset data joins the Dynamics 365 account and opportunity on the same organisation key. Sales, service and facility share one record, and customer and supplier conversations run against the actual TOPdesk history instead of a CRM-only view.
TOPdesk asset and CMDB records reconcile against Business Central fixed assets, purchase orders and supplier records. Finance sees which devices are still in the CMDB but depreciated to zero, which Business Central still carries while the CMDB has lost track, and which supplier's kit is driving the most service-desk hours.
TOPdesk asset records, purchase dates and supplier links reconcile against Exact Online fixed assets, depreciation schedules and supplier invoices. The Dutch and Belgian finance teams that run Exact stop maintaining a shadow spreadsheet of what the service desk holds versus what the ledger is depreciating.
You keep the reporting tool you already have. We connect it to the warehouse where your TOPdesk data lives.
OAuth authentication. Read-only by default. We sign a DPA and your admin keeps the keys.
Data flows into your warehouse on your schedule. Near real time or nightly, your call. You own the data.
We build the first dashboard, workflow or AI feature with you, then hand over the keys. Or we stay on for ongoing delivery.
We set up the foundation. Your team builds on top.
Best fit Teams that already have a BI analyst or data engineer and want to own the build.
We build the whole thing, end to end.
Best fit Teams without in-house BI or dev capacity. You tell us what you need and we deliver it.
You do. It lands in your warehouse, on your cloud account. We don't resell or aggregate it. If you stop working with us, the warehouse stays yours and keeps running.
Near real time for most operational systems. For heavier sources we schedule hourly or nightly. You pick based on what the reports need.
No. If you don't have one, we help you pick one and set it up as part of the first delivery. Common starting points are Snowflake, Microsoft Fabric, or a small Postgres start.
Incidents, changes, problems, requests and tasks on the workflow side, assets and CMDB relations on the configuration side, plus operators, operator groups, persons, suppliers, branches, locations and reservations. The full list and the data model sit in the data-model section on this page.
Yes. TOPdesk is reached through its REST API, and the same extraction works against SaaS tenants and self-hosted Enterprise installations. Where a customer runs both, each tenant lands in its own schema in the warehouse with a shared dimension layer on top for cross-tenant reporting.
We review your TOPdesk setup and the systems around it. Together we pick the first thing worth building.