Webex connector

Use your Webex data for reporting, automation and AI.

Data Panda brings your Webex meeting, calling and device metadata together with the data from the rest of your business. From one place, we turn it into dashboards, automations, AI workflows and custom apps your IT, operations and sales teams use every day.

Data Panda Reporting Automation AI Apps
Webex logo
About Webex

The Cisco UC platform that runs the boardroom.

Webex is Cisco's unified-communications platform. It bundles Webex Meetings, Webex Calling, Webex Messaging, Webex Contact Center and the Webex Devices fleet (room kits, desk phones, headsets) into one client and one admin surface. The product sits inside Cisco's broader collaboration stack, with hooks into the network gear, identity and security tooling that already runs in the same building.

Most Webex shops are large, regulated or both. Banks, public administrations, hospitals, defence and education tenants pick it because it ships with on-prem and hybrid options, FedRAMP-authorised tiers, and a room-device line that mounts in halls Cisco salespeople measured ten years ago. Our connector pulls the activity surface that lives across that estate: meetings with hosts, durations and recurrence, participant join and leave times, call records, recording inventory, room-device usage and the user directory. That metadata answers the questions IT and finance keep asking on quarterly admin-portal exports. Which Webex licences are paid for and never used. Which conference rooms host two meetings a day and which ones host two a quarter. How recording storage is climbing now that hybrid meetings are the default. Those answers are worth a lot more in a warehouse next to headcount, real-estate and Microsoft 365 data than inside Control Hub.

What your Webex data is for

What you get once Webex is connected.

Suite-wide usage reporting

Meetings, calls, recordings and room devices in one place, instead of three Control Hub exports nobody re-runs.

  • Active versus provisioned Webex licences per business unit and site
  • Meeting hours and host load per team and per region
  • Room-device usage per building, floor and room

Estate and licence automation

Let Webex activity metadata trigger the housekeeping the IT lead would otherwise do by hand in Control Hub.

  • Reclaim proposals for Webex Suite seats unused for 60 days
  • Alerts when a room device drops below a usage floor for a quarter
  • Recording-retention reviews scheduled per host and per regulation scope

AI workflows

Put Webex usage and Cisco network signals next to each other so the UC bill lines up with how the network gets used.

  • Licence-mix model that flags Suite seats stuck on Meetings only
  • Room-device demand prediction per site, used for next-year capex
  • Cross-tool meeting overlap between Webex and Teams in hybrid tenants

Custom apps on your data

Small internal tools on Webex metadata for IT, facilities and finance audiences.

  • Facilities view of room-device booking versus actual join activity
  • Finance dashboard of Webex spend per active user and per site
  • IT view of recording storage growth per host and per legal-hold scope
Use cases

Use cases we deliver with Webex data.

A list of concrete reports, automations and AI features we have built on Webex data. Pick the one that matches your situation.

Licence coverageActive versus provisioned Webex Suite seats per business unit and site.
Meeting loadMeeting hours per team, role and host, week over week.
Recurring-series ageHow long each recurring Webex meeting has been on the calendar.
Room-device usageBooked hours and real join activity per room and per building.
Recording inventoryRecordings per host with retention status and storage footprint.
Calling minutesInbound and outbound Webex Calling minutes per site and per queue.
Hybrid-tool overlapUsers active in Webex and a parallel Teams or Zoom tenant.
External meeting sharePer host, share of meeting hours with external participants.
Network call qualityJoin failures and quality drops per office and per ISP.
Contact-centre volumeWebex Contact Center call volume per queue and per agent.
Compliance scopeRecordings under legal hold, by host and by retention label.
Real business questions

Answers you will finally get.

Which Webex licences are we paying for and nobody uses?

Active versus provisioned Webex Suite seats per business unit and site, with last meeting, last call and last recording date attached. Finance and IT see which seats are sitting unused since the last reorganisation, instead of guessing from a Control Hub export pulled the morning of the renewal call.

Which meeting rooms still earn their Cisco kit?

Booked hours, real join activity and recording counts per room device and per building. Facilities and IT spot rooms whose Webex Room Kit hosts two calls a day and rooms whose kit hangs idle for a quarter, which sets the next move (relocate, downsize the spec, or pull the device) on numbers rather than walking the floor.

Are Webex and a parallel meetings tool both being paid for the same people?

Hybrid tenants where Webex runs alongside Microsoft Teams or Zoom show user-level overlap directly. The view names users active in both platforms in the same week, which lets IT and finance decide where a seat belongs and where the parallel licence can come off the next renewal.

Value for everyone in the organisation

Where each function gets value.

For finance leaders

Webex Suite spend per active user, per active room device and per active queue becomes a number you can compare across business units, instead of one line in the Cisco contract. Useful at renewal, when the Cisco account team wants to talk seat counts and you want to talk actual use.

For sales leaders

External meeting hours per rep against pipeline and account activity. Sales leadership separates reps who carry their week with the right customers from reps whose calendar fills with internal Webex syncs.

For operations

Estate-wide topology in one view. IT runs licence reclaim, room-device audits and recording-retention reviews on data that refreshes with the rest of the warehouse, instead of on a one-off Control Hub export from last quarter.

Ideas

What you can automate with Webex.

Pair with Salesforce

Match Webex meetings to Salesforce opportunities

External Webex meetings join back to the Salesforce account and opportunity using attendee emails and calendar metadata. Rep activity reports show actual customer-facing hours per deal stage, and managers see which opportunities close with three calls and which ones drag through twenty.

Pair with Slack

Bridge Webex meeting events into Slack channels

Upcoming and finished Webex meetings post to the relevant Slack channel with host, agenda link and participant count, so a hybrid Cisco-and-Slack tenant keeps meeting context where the team already chats. Useful when one business unit runs Webex for video while the rest of the company lives in Slack.

Pair with Gong

Join Webex meeting metadata with Gong call intelligence

Webex meeting timestamps, hosts and participant counts sit next to the Gong transcript and deal-health score for the same call. Sales leadership reviews one row per conversation where time spent, who was on it and how it went are visible together, instead of toggling between Control Hub and Gong.

Pair with HubSpot

Tie Webex meeting activity to HubSpot deals

External Webex meetings match back to the HubSpot company and deal using attendee email and meeting timestamps. Marketing and sales see which deals are getting real video time after a campaign lands, and revenue reports show meeting hours per deal stage rather than calendar invite counts.

Your existing tools

Your data lands in a warehouse. Your BI tools read from it.

You keep the reporting tool you already have. We connect it to the warehouse where your Webex data lives.

Power BI logo
Power BI Microsoft
Microsoft Fabric logo
Fabric Microsoft
Snowflake logo
Snowflake Data warehouse
Google BigQuery logo
BigQuery Google
Tableau logo
Tableau Visualisation
Microsoft Excel logo
Excel Sheets & pivots
Three steps

From Webex to answers in three steps.

01

Connect securely

OAuth authentication. Read-only by default. We sign a DPA and your admin keeps the keys.

02

Land in your warehouse

Data flows into your warehouse on your schedule. Near real time or nightly, your call. You own the data.

03

Reporting, automation, AI

We build the first dashboard, workflow or AI feature with you, then hand over the keys. Or we stay on for ongoing delivery.

Two ways to work with us

Pick the track that fits how you work.

Track 01

Self-serve

We set up the foundation. Your team builds on top.

  • Webex connector configured and running
  • Warehouse set up in your cloud account
  • Clean access for your Power BI, Fabric or Tableau team
  • Documentation on what's in the data model
  • Sync monitoring so you're warned before reports break

Best fit Teams that already have a BI analyst or data engineer and want to own the build.

Track 02

Done for you

We build the whole thing, end to end.

  • Everything in Self-serve
  • Dashboards built to the questions your team actually asks
  • Automations between your systems
  • AI workflows scoped to real tasks your team runs
  • Custom apps where a dashboard does not cut it
  • Ongoing delivery at a pace that fits your team

Best fit Teams without in-house BI or dev capacity. You tell us what you need and we deliver it.

Before you book

Frequently asked questions.

Who owns the data?

You do. It lands in your warehouse, on your cloud account. We don't resell or aggregate it. If you stop working with us, the warehouse stays yours and keeps running.

How fresh is the data?

Near real time for most operational systems. For heavier sources we schedule hourly or nightly. You pick based on what the reports need.

Do I need a warehouse already?

No. If you don't have one, we help you pick one and set it up as part of the first delivery. Common starting points are Snowflake, Microsoft Fabric, or a small Postgres start.

Does the connector pull recording content or only meeting metadata?

The connector stays at the metadata surface: meetings (host, topic, start, duration, recurrence), participants (join and leave times), Webex Calling records, recording inventory entries (with size and retention label) and the user directory. Recording media itself, transcripts and chat content are not part of the default pull, which keeps the warehouse focused on usage and licence reporting rather than conversation analysis. Conversation-level review is better handled in the system that already has consent and retention controls in place.

What about on-prem and hybrid Webex deployments?

Webex spans cloud-only tenants, hybrid deployments that pair the cloud with on-prem services (Webex Hybrid Calling, Hybrid Calendar, Expressway), and FedRAMP-authorised cloud tiers used by US public-sector tenants. The connector reaches whatever surface your admin scope and credentials cover. For hybrid and government tenants we agree the scope up front, since some data lives in your own datacentre and some in the Cisco cloud, and the warehouse model has to reflect both.

GDPR-compliant
Data stays in the EU
You own the warehouse

A first deliverable live in four to six weeks.

We review your Webex setup and the systems around it. Together we pick the first thing worth building.