Yotpo connector

Use your Yotpo data for reporting, automation and AI.

Data Panda brings your Yotpo data together with the data from the rest of your business. From one place, we turn it into dashboards, automations, AI workflows and custom apps your team uses every day.

Data Panda Reporting Automation AI Apps
Yotpo logo
About Yotpo

Where your second purchase gets earned.

Yotpo started in Tel Aviv in 2011 around a single problem: brands had no easy way to ask buyers for reviews after a purchase. It grew into an ecommerce retention platform with a Reviews and UGC module, a Loyalty and Referrals programme, and tight Shopify, BigCommerce and Salesforce Commerce Cloud integrations. The company reports thousands of paying brands.

In 2025 Yotpo refocused. The native SMS, Email and Subscriptions products were retired and the customer base moved to Attentive and Recharge, leaving Reviews and Loyalty as the two products the platform invests in. The point of pulling it into a warehouse is that those two products generate the signal a brand needs for retention work: who left a four-star review and never came back, which loyalty tier is paying back its discount, which referral source brings in customers who order a second time. That picture lives outside Yotpo by definition, next to Shopify orders, Klaviyo flows and Stripe revenue.

What your Yotpo data is for

What you get once Yotpo is connected.

Retention reporting on Yotpo signal

Reviews, points and redemptions next to the orders they drove.

  • Repeat-purchase rate per loyalty tier and per cohort
  • Review sentiment trend per product, with returns rate beside it
  • Points liability against revenue earned by points members

Loyalty and review automation

Trigger Yotpo on what the rest of the stack already saw.

  • Shopify second order awards a tier upgrade automatically
  • A negative review opens a Zendesk ticket the same hour
  • Refunds in Stripe claw back the points that were issued

AI workflows

Use review and loyalty history to score what the next campaign should do.

  • Churn-risk scoring on loyalty members who have stopped redeeming
  • Review-topic clustering to feed product and merchandising teams
  • Discount-sensitivity scoring before a points-multiplier event runs

Custom apps on your data

Internal tools on Yotpo data for teams that do not live in the Yotpo UI.

  • Loyalty-tier dashboard for the merchandising team
  • Review-moderation queue tied to product launches
  • Customer-success lookup with full review and points history
Use cases

Use cases we deliver with Yotpo data.

A list of concrete reports, automations and AI features we have built on Yotpo data. Pick the one that matches your situation.

Repeat rate by loyalty tierSecond-order conversion per tier, per cohort, per product.
Points liability vs revenueOutstanding points value against revenue earned by members.
Review-to-return correlationAverage rating per product against return rate, ninety days.
Referral cohort qualityRepeat-purchase rate of customers acquired through Yotpo referrals.
Tier upgrade economicsMargin per customer before and after a tier upgrade.
Review collection rateReviews collected per hundred orders, per product, per channel.
Inactive-member driftLoyalty members who have stopped redeeming over twelve months.
Negative-review response timeHours between a sub-three-star review and a support reply.
Discount-event liftIncremental revenue from a points-multiplier event, after returns.
Multi-brand consolidationOne picture across several Yotpo accounts and brands.
Real business questions

Answers you will finally get.

Which loyalty tier is paying back its discount?

Margin per member per tier, after returns and after the cost of the tier benefit, against the same metric for non-members in the same cohort. Splits the tier whose members order a fourth time at full margin from the tier whose members buy once on the welcome bonus and disappear.

Which products are quietly being unmasked by their reviews?

Average review score and topic mix per product against return rate and second-order rate, on one timeline. Surfaces the SKU whose star rating is fine but whose recent comments are about sizing or breakage, before the return rate climbs.

What is our outstanding points liability against revenue from members?

Points issued, points redeemed, points expired and outstanding points value against the gross revenue of points members in the same period. Turns a number that finance currently treats as a vague liability into a margin number it can defend.

Value for everyone in the organisation

Where each function gets value.

For finance leaders

Points liability and tier-benefit cost in the same picture as repeat-purchase margin per member. The loyalty programme stops being defended on members signed up and starts being defended on margin per retained customer.

For sales leaders

Review sentiment and tier behaviour per product line, in sync with merchandising. The team sees which collections build repeat buyers and which collections collect five-star reviews on a SKU that gets returned twice.

For operations

Review collection rate, response time on negative reviews and points-issuance throughput over twelve months. Programme health is monitored as a trend, not rediscovered the day a tier breaks.

Ideas

What you can automate with Yotpo.

Pair with Shopify

Tie Yotpo points and tiers to real Shopify buying behaviour

Shopify orders, refunds and customer history push into Yotpo as profile attributes and points events with margin and last-order date attached. Tier upgrades, multipliers and review requests run on real second-order behaviour instead of a Shopify tag set someone last touched a year ago.

Pair with Klaviyo

Send Yotpo loyalty and review state into Klaviyo flows

Loyalty tier, points balance, last-redemption date and last-review date push into Klaviyo as profile properties and metric events. Klaviyo runs the email and SMS layer with full retention context attached, so a tier-renewal flow does not fire on a member who already cancelled, and a review-request flow does not chase a buyer who already left one.

Pair with BigCommerce

Land BigCommerce orders and customers in Yotpo loyalty

BigCommerce orders, customers and refund events flow into Yotpo as the basis for points accrual, tier movement and review eligibility. Multi-store BigCommerce setups land in one Yotpo loyalty view per brand without a manual export between platforms each month.

Pair with HubSpot

Push Yotpo loyalty signal into HubSpot for service and sales

Loyalty tier, points balance and recent review activity from Yotpo land in HubSpot as contact properties. Service agents see the tier and the last review before they pick up the ticket, and sales sees a wholesale lead with a documented retail loyalty history attached.

Your existing tools

Your data lands in a warehouse. Your BI tools read from it.

You keep the reporting tool you already have. We connect it to the warehouse where your Yotpo data lives.

Power BI logo
Power BI Microsoft
Microsoft Fabric logo
Fabric Microsoft
Snowflake logo
Snowflake Data warehouse
Google BigQuery logo
BigQuery Google
Tableau logo
Tableau Visualisation
Microsoft Excel logo
Excel Sheets & pivots
Three steps

From Yotpo to answers in three steps.

01

Connect securely

OAuth authentication. Read-only by default. We sign a DPA and your admin keeps the keys.

02

Land in your warehouse

Data flows into your warehouse on your schedule. Near real time or nightly, your call. You own the data.

03

Reporting, automation, AI

We build the first dashboard, workflow or AI feature with you, then hand over the keys. Or we stay on for ongoing delivery.

Two ways to work with us

Pick the track that fits how you work.

Track 01

Self-serve

We set up the foundation. Your team builds on top.

  • Yotpo connector configured and running
  • Warehouse set up in your cloud account
  • Clean access for your Power BI, Fabric or Tableau team
  • Documentation on what's in the data model
  • Sync monitoring so you're warned before reports break

Best fit Teams that already have a BI analyst or data engineer and want to own the build.

Track 02

Done for you

We build the whole thing, end to end.

  • Everything in Self-serve
  • Dashboards built to the questions your team actually asks
  • Automations between your systems
  • AI workflows scoped to real tasks your team runs
  • Custom apps where a dashboard does not cut it
  • Ongoing delivery at a pace that fits your team

Best fit Teams without in-house BI or dev capacity. You tell us what you need and we deliver it.

Before you book

Frequently asked questions.

Who owns the data?

You do. It lands in your warehouse, on your cloud account. We don't resell or aggregate it. If you stop working with us, the warehouse stays yours and keeps running.

How fresh is the data?

Near real time for most operational systems. For heavier sources we schedule hourly or nightly. You pick based on what the reports need.

Do I need a warehouse already?

No. If you don't have one, we help you pick one and set it up as part of the first delivery. Common starting points are Snowflake, Microsoft Fabric, or a small Postgres start.

Does the sync support multiple Yotpo accounts or brands?

Yes. Each Yotpo account lands in its own schema, with a shared customer and product dimension on top. Holding groups and multi-brand operations get per-brand isolation and a deduped customer view at group level, without merging loyalty member lists by hand.

Yotpo retired its SMS, Email and Subscriptions products in 2025. Does that affect the connector?

The connector covers Reviews and Loyalty, which are the two products Yotpo still ships. Brands that moved their SMS and email to Attentive or Klaviyo and their subscriptions to Recharge or Stay.ai keep getting the new platform connected separately, and Yotpo loyalty and review state lands in the same warehouse so attribution still joins up.

GDPR-compliant
Data stays in the EU
You own the warehouse

A first deliverable live in four to six weeks.

We review your Yotpo setup and the systems around it. Together we pick the first thing worth building.