About Zoho CRM
The CRM that comes with the rest of the Zoho suite.
Zoho CRM was released in 2005 by Zoho Corporation, a bootstrapped company founded in 1996 that has grown into a multinational with around seventeen thousand employees and more than one hundred million users across its product family. Zoho CRM covers the standard CRM object model of leads, contacts, accounts, deals and tasks, backed by automation, Zia AI assistance and deep customisation. Its sweet spot is small and mid-sized businesses, often running the wider Zoho suite alongside the CRM for invoicing, support, marketing and HR.
The point of pulling Zoho CRM into a warehouse is that the picture sales sees in Zoho is not the picture finance, marketing or leadership should be reading. Closed-won pipeline, paid invoices, marketing attribution and agent commission each pull a different number from the same deal if they only look inside the CRM. In a warehouse, the deal, the paid invoice, the lead source and the support conversation land in the same row, and the weekly commercial review is held against one version of the truth instead of four.